Refunds and Cancellations

Returns And Refunds Policy:

Purchases made from the online store of www.anavrin.net.in cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone.

Replacement Orders and Refunds will be processed only if the query is raised within 10 days of placing the orders. Any queries or concerns beyond 10 days from order confirmation date will not be entertained.

Cancellation Policy:

Any cancellations can be processed within 24 hours of placing the orders, by writing to us at mail@anavrin-thesoulfuldelight.com. Refunds for cancelled orders will be processed to the original mode of payment within 5-10 working days.

Eligibility for Returns and Exchanges:

We accept returns and exchanges within 7 days from the date of delivery.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

  • Contact us at mail@anavrin-thesoulfuldelight.com to request a Return or Exchange. Please provide your order number and a detailed reason for the return or exchange request along with the picture of the product in case any defective or damaged or incorrect product is delivered.

  • Once you receive a confirmation from us, securely package the merchandise, including all original packaging and documentation.

  • The package would be collected from the address of delivery in case of return. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. During pick-up, our delivery agent may do a quality check on the return.

Refunds and Exchanges:

  • Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your Bank

  • In case of exchanges, a new item will be delivered to you and simultaneously the original item will be picked-up.

Return and Exchange Fees:

  • Please note that there are no Return or Exchange fees levied by us. Do not pay any such fees to the delivery executive.